General

  1. Under no circumstances can an order be varied once the order is in production and the raw materials have been ordered or cut. Items are made to measure and can’t be used for other purposes.
  2. Fabrics and materials ordered are subject to availability and, may be delayed due to circumstances out of Diamonds Blinds control. Fabrics/material and weaves can be liable to variations between productions runs and can vary form swatches/examples seen.
  3. All our window furnishings are made ‘square’ (Angled Plantation Shutters NOT included). No accountability will be taken for ‘out of square’ windows/Uneven roof lines/Un-Even Flooring or inadequate window architraves. Your window furnishings may not sit straight or flat if your window/architraves/flooring/ or ceilings are not square. Diamonds Blinds does not warrant architraves/out of square windows/uneven flooring/or uneven ceilings These are building/structure issues. If your architrave & blind comes away from your walls, the purchaser is liable as this is a builder issue.
  4. Building/materials – Installers will take all care when installing products however, Diamonds blinds is not responsible for building materials used in client’s property’s. (this includes but is not limited to, render, plaster, brickwork, timber)
  5. Corner, abutting windows and, recess fitted blinds incur gaps on each side of the blind, please contact Diamonds Blinds about approximate sizes of gaps, if this is of concern.
  6. Delivery/installation time is an estimate only and may be affected by circumstances beyond our control. Diamonds Blinds will advise delays as soon as they become known to us.
  7. Diamonds Blinds will not give any financial settlement for delays on work due to items beyond our control.
  8. Diamonds Blinds will not offer financial settlements for remaking/alterations of blinds, curtains, or awnings. Customers will be provided with the goods they have been invoiced/quoted for. If an item is considered defective by a team member of Diamonds Blinds on installation or during warranty periods, Diamonds blinds will offer a remake of the product or repair of product.  Changes of mind are not accepted.
  9. If a client makes any alterations to (e.g. windows/changes flooring/tiles in the recess ETC.) that will affect final window furnishing size, a check measure will be required prior to commencement of manufacturing and may affect pricing due to these changes.
  10.  If a client makes any alterations to (e.g. windows/changes flooring/tiles in the recess ETC.) following an order acceptance -any remaking fee or alteration fee will be passed onto client unless, order has been able to be placed on hold and no manufacturing has commenced allowing for a check measure.
  11.  Quotations are valid for a period of 30 days.
  12.  Acceptance of this quote is recognised by Diamonds Blinds only on the payment of a 50% deposit. The payment of a deposit acknowledges the terms and conditions of this quote and the details it contains. This also includes any quotation acceptance. (**See Note 16 – Real-Estate Agencies**)) & (**See Note 17 – Schools & councils**)
  13.  Once a client has agreed to accept a quotation, Diamonds blinds will then release payment information to client, regarding deposit. (**See Note 16 – Real-Estate Agencies**)) & (**See Note 17 – Schools & councils**)
  14.  Orders will note be processed until the deposit has been paid and the estimated delivery/installation time also will not start until the deposit is received. (**See Note 16 – Real-Estate Agencies**)) & (**See Note 17 – Schools & councils**)
  15.  All orders are manufactured in accordance with the acceptance and the receipt of a deposit (**See Note 16 – Real-Estate Agencies**)) & (**See Note 17 – Schools & councils**)
  16.  Jobs invoiced to Real-Estate Agencies are not required to provide deposits for orders under the value of $4000.00 INC GST, Any order exceeding the value of $4000.00 INC GST will be required to pay a deposit of 50%. – Balance will require to be paid within 30 days of Installation- All approvals must be sent in writing.
  17.  Jobs invoiced to Councils & Schools and, all approvals must be sent in writing. Purchase Orders (Councils & Schools) are to be submitted in place, No deposits required.
  18.  Phone approvals are not accepted unless, previous arrangements have been made with Diamonds Blinds.
  19.  Unless other arrangements have been made and approved by Diamonds Blinds in advance, final balance of installed items is payable when making installation booking.
  20.  Final balance is payable via credit/debit card over phone (accepted card VISA/MasterCard/Amex) Or Direct deposit into Diamonds Blinds nominated bank account. If Direct deposit, is chosen, a payment receipt must be emailed, funds should be cleared 24hours prior to installation. If your installation booking appointment has been made less than 24 hours in advance, the final balance must be paid & cleared, prior to it taking place.
  21.  Should funds not be cleared into Diamonds Blinds nominated bank account. Diamonds Blinds reserves the right to cancel installation booking, and re-book another appointment time.
  22.  Diamonds Blinds reserve the right to request full payment at any time.  
  23.  Where a split installation takes place, a progressive balance of payment is required.
  24.  Where a client chooses to split the installation of an order due to circumstances out of Diamonds Blinds control, there may be a surcharge placed on the order.
  25.  Once products are ready for installation, should installation require to be delayed outside of Diamonds blinds control (e.g. property not being ready, client not been ready or, if unable to gain access into property for any reason.) Diamonds blinds has the right to ask for a progressive payment or balance of blinds to be paid for in full.
  26.  All goods remain the property of Diamonds Blinds until the invoice is paid in full.
  27.  The client will be responsible for any cost incurred in the collection of any money owed to Diamonds Blinds including any commissions paid to collection agencies.
  28.  Installation times are strictly between 9:00am-5:00pm Monday to Friday. *Diamonds Blinds reserves the right to alter these times & days at their discretion*
  29.  Clear access to all windows is required on the day of installation/ all furniture and loose items in the vicinity of the windows are to be moved by the client prior to installation. If damaging does occur due to the above this is not a responsibility of Diamonds Blinds. Our staff will be as careful as possible when in client’s homes.
  30.  Our installers may refuse to fit an item where they cannot gain access to the site. A rebooking fee may be charged in this instance.
  31.  Diamonds blinds will not accept responsibility for damage to items not removed from the work area.
  32.  On completion of fitting all blinds and or repairing blinds, blinds will be made child compliant. This is Federal law and, cannot be negotiated.
  33.  Diamonds Blinds will take down, remove & dispose of old product *only where new product is been installed*, bulky items plantation shutters & awnings will be charged for as labelled on the quotation.
  34. Supply ONLY purchases (Client self-install) – Any supply only shop sale purchase made for new window furnishings OR parts, require to be picked up from our showroom during business hours. Warranties are back to base only – this includes if your item was delivered/posted. Client is responsible for any costs incurred due to postage/courier charges. For supply only, Diamonds Blinds takes no liability if window measurements supplied are incorrect, Diamonds Blinds will make manufacturing deductions if requested only* any alterations or remaking costs are additional and, will be charged to client

The following items are not covered under warranty

  1. Fabric flexing on roller blinds within manufacturing tolerable allowances, including but not limited to the fabrics not hanging ‘flat’, puckering, pinching at the bottom at the base rail or “V formation across the span of the blind or, due to rail-roading fabrics.
  2. Motors; Where hard wired, power surges to property causing motor blow out. Damage to motors caused by moisture – Lithium ion: charging of motors. Both changing of battery’s is the clients responsibility). Both – programming if clients alter the programming of blinds that affects use/limits this does not fall under warranty
  3. Curtains & Romans – All curtain & roman fabrics have manufacturing tolerance to shrink and stretch of 3-5% Diamonds blinds can NOT guarantee that fabric will always remain at same heights. For Curtains: Approx. Stack Back is 1/3 Each curtain/piece. Please note: If flooring/Wall/ceiling is out of square curtains will sit at different heights along floor. Bounce Back – With free flow & hand traverse tracks this is standard and normal and, not warranty item.
  4. Misuse, abuse, alterations, accidental accidents, fair wear and tear or failure to follow instructions with respect to use, cleaning, and maintenance. (e.g. chains coming off operation, fabric been rolled down too far exposing metal roller causing fabric to fall off roller, fabric been rolled down too far causing fabric to roll up wrong way, Damaging including moisture, water damage, storm damage, acts of nature including but not limited damages caused by leaving windows open causing damage to window furnishing, leaving outdoor blinds out in heavy winds. Etc.)
  5. Chains – Metal chains & Nylon Chain have a 12-month limited warranty

To find out the warranty on your quoted/installed item please contact Diamonds Blinds as warranty’s differ on products & investment properties.